Frequently Asked Questions

Many of our customers have specific questions about our professional Cleaning services. Here are just a few of the frequently asked questions we hear at Vivid Shine Expert Cleaning Services.

General Questions

HOW CAN I GET A QUOTE?

Simply give us a call, email us or use our the ‘get a quote’ tab at the top right of our website. And we can take it from there.

DOES SOMEONE HAVE TO VISIT THE PROPERTY BEFORE I CAN BOOK?

This is normally our preferred choice to ensure we can capture everything you need before we start

ARE CLEANING SUPPLIES INCLUDED?

Yes, that’s right. However if you prefer we use something of your own, then please let us know.

WHAT IF I'M UNHAPPY WITH THE CLEAN?

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

DO I HAVE TO BE HOME FOR MY CLEANING?

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

WHEN AM I CHARGED FOR THE SERVICE?

You are not charged until after the cleaning has been completed.